At Treasurekart, your satisfaction is our priority. We aim to provide a transparent and smooth shopping experience. Please read our Returns & Refund Policy carefully before placing your order.

Need Help Before Ordering?

For clarity regarding product quality, size, design, or specifications, please read the product description carefully before placing your order.

For exact colour and appearance details, kindly contact our customer support team on WhatsApp at +91 9150145015 real-time product photos or videos before placing your order.

You may also check our social media pages, where we regularly share product images and videos to help you make an informed purchase.

We strongly recommend that customers clarify any questions regarding the product before completing the purchase. Our team will be happy to assist you.

Order Process & Quality Assurance

At Treasurekart, every order goes through the following process:

1. Order Confirmation

Once your order is successfully placed, an Order ID and invoice will be sent to your registered email address.

Please check your inbox and spam/junk folder if you do not see the email immediately.

2. Quality Check & Dispatch

Every product is carefully inspected before packing and dispatch to ensure that it meets our quality standards.

For jewellery products, components such as back chains, ropes, clasps, hooks, or other applicable accessories are checked and attached before dispatch.

What Is Not Considered as Damage?

The following situations will generally not be considered manufacturing or transit damage:

  • Detached stones or pearls found inside the packet: Small stones or pearls may occasionally become loose during transit. Where applicable, replacement stones may be provided with a subsequent order, subject to availability.

  • Minor metal filling or finishing around stones: Small amounts of metal finishing around stones may occur due to the handcrafted nature of certain products.

  • Layer tangling in layered jewellery: Layered jewellery may become tangled during packing or transit and can generally be separated carefully by the customer.

  • Slightly bent earring stems: Certain earring stems are designed to have flexibility to accommodate different piercing angles.

  • Minor colour variation: A colour variation of approximately 5ā€“10% may occur due to differences in mobile screens, computer displays, lighting conditions, photography, and device settings.

  • Minor variations in handmade products: Small differences in finishing, shape, texture, or appearance may occur due to the handcrafted nature of certain products.

We Do NOT Accept Returns For The Following Reasons

Returns will not be accepted for the following reasons:

  • Product does not suit you

  • Change of mind after placing the order

  • Ordered for someone else and they did not like the product

  • Order placed by another person on your behalf

  • Order placed by mistake

  • Bangle size or motif width does not fit

  • Jewellery size or fit does not meet personal preference

  • Delay in delivery by the logistics partner

  • Product was not received before your occasion/event date

  • Damage caused while wearing, trying, adjusting, or handling the product after delivery

  • Colour variation due to screen/device differences

  • Minor variations arising from handmade craftsmanship

Customers are therefore requested to carefully verify the product description, size, measurements, images, and other available details before placing an order.

We ACCEPT Returns Only For

Returns will be considered only in cases of verified logistic/transit damage, subject to the conditions and procedure mentioned below.

Any return request must satisfy our verification requirements.

Return Request Process

If you receive a product that appears to have been damaged during transit, you must report the issue to Treasurekart within 24 hours of delivery.

Please contact our customer support team through WhatsApp and provide:

  • Customer Name

  • Order ID

  • 360Ā° Unboxing Video ā€“ Compulsory

Important: Unboxing Video Requirement

The unboxing video must:

  • Clearly show the package from all sides before opening

  • Show the package being opened continuously

  • Clearly show the product and its condition

  • Have no cuts, edits, or interruptions

  • Show the original packaging and shipping label wherever possible

Packages returned without a valid and continuous unboxing video will not be considered for a return or refund.

If the issue is reported after 24 hours from delivery, the return request may not be accepted.

Approved Return Instructions

If Treasurekart approves the return request:

  • The product must be returned within 48 hours of delivery.

  • The customer may use India Post, ST Courier, Franch Express, DTDC, or another courier service approved by Treasurekart.

  • A return shipping amount of ā‚¹80 will be reimbursed, subject to the return being approved.

  • Treasurekart will provide the appropriate return address.

  • After dispatching the return, the customer must share the courier tracking number with our team through WhatsApp.

  • The returned product must be in the condition required by Treasurekart for verification and must include the relevant packaging/accessories wherever applicable.

Refunds & Replacements

Once the returned product is received by Treasurekart, our team will inspect it to verify the reported damage.

After inspection:

Replacement

If the transit damage is verified and a replacement is available, the replacement product will be shipped at no additional product shipping cost.

Refund

If a replacement is unavailable or a refund is approved, the refund will be processed for the eligible product price only, subject to the applicable terms.

Return shipping reimbursement, where applicable, will be handled separately as per the approved return terms.

Refund processing time may depend on the payment method and payment gateway/banking partner.

Important Note

All return, refund, and replacement requests are subject to verification.

Treasurekart reserves the right to approve or reject a return, refund, or replacement request based on the circumstances of the case, the evidence provided, the unboxing video, product inspection, and compliance with this policy.

Placing an order on Treasurekart.in indicates that the customer has read, understood, and agreed to the above Return & Refund Policy.

For any clarification before placing an order, please contact the Treasurekart customer support team.